Refund & Cancellation Policy

Last updated: 30 August 2026

This policy explains how cancellations and payments work for BillSimple subscriptions.

1. Free Trial

Every new account starts with a 14-day free trial. No card is required to start a trial, and you can stop using the Service at any point during the trial at no cost and with no obligation to subscribe.

2. Paid Subscriptions

Paid plans are billed in advance for the billing period you choose (monthly or yearly). By subscribing, you authorise us to charge your chosen payment method for each renewal until you cancel.

3. Cancellation

You can cancel your subscription at any time from the Billing page in your account. When you cancel:

• Your subscription will not renew at the end of the current billing period.
• You keep full access to the Service for the remainder of the period you've already paid for.

4. No Refunds

All subscription charges are non-refundable, including for partially used monthly or yearly periods. We do not offer prorated refunds for early cancellation or for downgrading plans mid-period.

5. Billing Errors

If you believe you were charged in error — for example, a duplicate charge or a charge after you cancelled — contact us at support@billsimple.online and we will investigate and correct genuine billing errors.

6. Failed Payments

If a renewal payment fails, we'll retry and give you a short grace period to update your payment details before access to creating, editing, and deleting records is paused. Your data is not deleted while your account is in this state.

7. Contact

Questions about billing or this policy can be sent to support@billsimple.online.